First line support

17 Jan 2013


CS Ltd and Piraeus Bank summed up the results of new service for corporate clients – users of the “Piraeus Online Banking” internet-banking implementation.

The bottom line is that the first line of internet-banking users support was organized on the software company’s side.

How does one or another system’s functionality work? How to update workstation’s version, unload payment documents to another accounting system or cure secret keys’ damaged files?  Now experts of the CS support give answers to such questions.

The first line support also gathers and transfers users' expectations in system's development to the bank.
A new service was made by joining telephone solutions of the Piraeus Bank and the CS Ltd. IP telephony use enabled organizing the multichannel hot line for clients’ telephone calls reception. Instant Messaging systems are also used for the channel that provides online- consultations.

“New service achieved favourable reviews from our bank’s clients, - Sergei Fedorov, IT-director of the JSC “Piraeus Bank ICB” says.  – It helped us to enhance the quality of our clients servicing by extending opportunities for getting experts’ operational and qualified help”.   

Summing up the results of first line support’s work implementation partners came to the conclusion that this service is a necessary one for every modern and high-tech bank.

About Bank

The Piraeus Bank Group is one of the leading banking institutions in Southern and Eastern Europe.

Piraeus Bank Group started operating in Ukraine in 2007.  The bank is a member of the Deposit Guarantee Fund (certificate №25).

Net assets of Piraeus Bank in Ukraine make UAH 3,1 billion, regulatory capital- UAH 894,7 million, the bank's capital – UAH 1 628 million.

Piraeus Bank in Ukraine maintains the highest rating of deposits reliability (score "5") assigned by the rating agency Credit-Rating, that shows the bank's capacity to timely and in full make payments on existing deposits.

Piraeus Bank in Ukraine is a member of the Association of Ukrainian Banks, member of the Fund of Guaranteeing the Deposits of Individuals. The Bank also included in the list of banks authorized by the Pension Fund of Ukraine to make payments of pensions and financial assistance.

Subscribe to our Updates